Versand

Shipping Policy – Hello Kitzbühel

Last updated: March 2026

Thank you for shopping with Hello Kitzbühel.

We are committed to delivering your order as quickly and smoothly as possible.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

During product launches, holiday periods, promotions or high-demand seasons, processing times may be slightly longer.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Destinations

Hello Kitzbühel currently ships within Austria, Germany and selected European countries.

International shipping outside Europe may be available on request.

If your country is not available at checkout, please contact us directly at hello@hellokitzbuehel.shop.

3. Delivery Times

Estimated shipping times:

Austria: 1–3 business days
Germany: 2–5 business days
European Union: 3–7 business days
International orders: 5–14 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, local delivery services or seasonal demand.

4. Shipping Costs

Shipping costs are calculated at checkout based on destination, order size and shipping method.

Free shipping may be offered during selected promotions or above a certain order value.

Any customs duties, taxes or import fees for international orders are the responsibility of the customer.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email including a tracking number, if available.

Please allow up to 24 hours for tracking information to become active.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details.

Hello Kitzbühel is not responsible for delays, lost shipments or additional costs caused by incorrect or incomplete addresses.

If an order is returned due to incorrect shipping information or an unsuccessful delivery attempt, additional shipping charges may apply for reshipment.

7. Lost or Delayed Packages

If your package appears delayed, please first check the tracking information provided.

If you believe your order has been lost or significantly delayed, please contact us at hello@hellokitzbuehel.shop and we will do our best to assist you.