AGB

Terms of Service – Hello Kitzbühel

Last updated: March 2026

Welcome to Hello Kitzbühel. These Terms of Service govern your use of our website, products and services. By accessing or purchasing from Hello Kitzbühel, you agree to these terms.

1. General Information

Hello Kitzbühel is a fashion and lifestyle brand inspired by the alpine culture and spirit of Kitzbühel, Austria.

These Terms apply to all users of the website, including browsers, customers, merchants and contributors of content.

We reserve the right to update, change or replace any part of these Terms of Service at any time. Continued use of the website after changes are posted constitutes acceptance of those changes.

2. Products and Availability

All products are subject to availability.

We make every effort to display product colors, materials and details as accurately as possible. However, actual colors may vary slightly depending on screen settings and production variations.

We reserve the right to:

Limit quantities of products sold
Discontinue products at any time
Change product pricing without prior notice
Refuse or cancel orders at our discretion

3. Pricing and Payment

All prices shown on the website are listed in EUR unless otherwise stated.

Applicable taxes, shipping costs and import duties may be added at checkout depending on the destination country.

Payment must be completed before orders are processed and shipped.

We reserve the right to refuse or cancel any order if fraud, unauthorized activity or pricing errors are suspected.

4. Shipping and Delivery

Estimated delivery times are provided for guidance only and are not guaranteed.

Hello Kitzbühel is not responsible for delays caused by shipping carriers, customs processing, weather conditions or circumstances beyond our control.

Customers are responsible for ensuring that shipping information is complete and accurate.

If an order is returned due to an incorrect address or failed delivery attempt, additional shipping costs may apply.

5. Returns and Exchanges

Customers may return eligible products within 14 days of receiving the order, unless otherwise stated.

Returned products must be:

Unworn
Unwashed
In original condition
With original tags and packaging

We reserve the right to reject returns that do not meet these conditions.

Shipping costs for returns are the responsibility of the customer unless the item is faulty or incorrect.

Refunds are issued to the original payment method after the returned item has been inspected and approved.

6. Intellectual Property

All content on the Hello Kitzbühel website, including logos, graphics, product names, images, text, videos and designs, is the property of Hello Kitzbühel unless otherwise stated.

No content may be copied, reproduced, distributed or used without prior written permission.

Unauthorized use of our brand name, logos, imagery or product designs may result in legal action.

7. User Conduct

You agree not to:

Use the website for unlawful purposes
Interfere with the website’s security or operation
Attempt to gain unauthorized access to systems or data
Use false information when placing an order
Reproduce or exploit any part of the website without permission

8. Limitation of Liability

Hello Kitzbühel shall not be liable for any indirect, incidental or consequential damages resulting from the use of our website, products or services.

Our maximum liability shall not exceed the amount paid by the customer for the relevant order.